Q-Nexos Gaming Computers Refund Policy

Thank you for choosing Q-Nexos Gaming Computers! We are committed to providing our customers with high-quality products and ensuring that your shopping experience is as pleasant as possible. If you are not satisfied with your purchase, we will do our best to assist you. Please read the following refund policy for more details.

1. Refund Eligibility

  • Purchase Date: Refund requests must be made within 30 days from the date of purchase.
  • Unused Products: Returned products must be unused, unopened, and in their original packaging. If the product has been opened or used, it may not be eligible for a full refund.
  • Damaged or Defective Products: If your product is damaged during shipping or has defects, please contact us within 7 days of receiving the item. We will assist you with returns or exchanges.

2. Refund Process

  • Submit a Refund Request: Please submit your refund request via our customer service email (Qnexos@hotmail.com) or through the refund request form on our website, providing proof of purchase (order number and invoice).
  • Return the Product: Once your refund request is approved, we will provide you with detailed return instructions. The returned product must be well-packaged and include proof of purchase.
  • Refund Processing: After receiving and verifying the returned product, we will process your refund within 7 business days. The refund will be issued to the original payment method.

3. Refund Amount

  • Full Refund: Eligible products will receive a full refund.
  • Return Shipping Costs: If the return is due to product defects or an error on our part, we will cover the return shipping costs. If the return is due to personal preference, the customer will be responsible for return shipping fees.

4. Non-Refundable Situations

The following situations are not eligible for a refund:

  • Products returned after the 30-day return period.
  • Products that have been significantly used or damaged (unless due to a defect).
  • If the customer does not follow the specified return process.

5. Contact Us

If you have any questions or need assistance with your refund request, please contact us via:

  • Customer Service Email: Q-nexos@hotmail.com
  • Customer Service Phone: 017-6527103 (Business hours: Monday to Friday, 9:00 AM – 6:00 PM)

We are committed to responding as quickly as possible and providing the support you need.

Thank you for choosing Q-Nexos Gaming Computers. We look forward to serving you!